Anticipation is the greatest joy, as the saying goes. But anticipation can also be quite exhausting. Namely when you have ordered a long-awaited or urgently needed tool and have now been waiting days for delivery. At BAER, we do everything we can to ensure that your anticipation does not turn into frustration. We have set ourselves a lot of goals. Our declared goal? To offer the fastest service in the industry! Sounds ambitious? Sure, but we don't want BAERto get bored either. We work hard every day to supply you as quickly as possible with all the tools and accessories you need for thread machining. And we want to become even better in the future!
Time is money and every minute of downtime can add up in hard cash. Regardless of whether your entire production comes to a standstill due to a missing tap or you as a tradesman are unable to carry out a repair because the required tool is not to hand. And it is also more than annoying for private customers to wait days for a delivery and put projects on hold in the meantime. After all, we at BAER understand the passion for craftsmanship and how difficult it is to keep still when your fingers are actually itching! So there are countless reasons that motivate us to continue to live up to our goal of offering the fastest service in the industry every day.
For BAER, all customers are equal. This means that we do not differentiate in our service between partners in trade or industry and private end customers. You won't find any second-class customers with us! That's why private customers, DIY enthusiasts and craftsmen can also look forward to fast delivery and can approach us at any time with orders and special requests. We offer excellent service, regardless of whether you order 500 taps or just one.
But let's talk in plain language. What does that actually mean, the fastest service in the industry? We have a few facts and figures for you. If you order from us by 1.50 p.m., in the vast majority of cases your shipment will leave our warehouse on the same day, or the following day at the latest. And if you book our express delivery service, delivery is guaranteed on the next working day. We are constantly working to improve this rate even further. We are helped in this by a sophisticated logistics system and a perfectly planned workflow that is flexible enough to react to unexpected events. And, as always, the most important thing is of course our employees in shipping and logistics - a well-coordinated team that works hand in hand to keep stock availability at the highest level and get your orders on their way quickly and safely.
However, speed in shipping is only one side of the coin, as we at BAER are well aware. Because before our customers can order, in many cases our service team is required first. If you have any questions or need purchasing advice, our staff will help you promptly and competently. But our fast customer service doesn't stop there. Even complex inquiries from industrial customers are answered without delay. In most cases, you will receive a concrete offer from us within a few hours, which you can then use for further planning. Fast advice, fast product selection and fast shipping - this is the fastest service in the industry!